Returns & Exchanges

At Snag Australia, we want you to love every piece you wear, which is why we offer a flexible 30-day return policy for all unworn and unwashed fashion items. If your fit isn't quite right, we are here to help you find the perfect replacement or issue a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop your package off at any Australia Post location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship out your new exchange items within 5 business days.